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Grammarly: Products & Services

Grammarly provides writers of all sorts with a grammar and spell check of their written items.  The program reviews each article for over 150 common grammatical errors.  The user can select which type of article he or she is working to complete.  Choices include:

  • academic essay
  • report
  • book review
  • research paper
  • dissertation
  • presentation
  • blog or new post
  • business document

Grammarly offers the writer options to replace common words that tend to be overused in writing with more exact terms.  The company also is able to check spelling in context of it use, so as to distinguish between correctly spelled words that are grammatically incorrect such as to for too.    Writer's articles are also reviewed for plagiarism, preventing inadvertent use of someone else's work.  Grammarly can be integrated with Microsoft's Office Suite for easy use.  The product can also be integrated with the Blackboard system.  Use of this product can help writers understand the common mistakes they are prone to make on a regular basis.  Grammarly is available over the internet 24 hours a day and the reviews return instant results.  The company is also building a following with those who need to learn English grammar who have a different native language.

Grammarly: Company Background

Grammarly was launched in 2009 by Max Lytvyn and Alex Shevchenko, who previously had built My Drop Box.  This company was bought by Blackboard, Inc and the two developers decided to devote their attention to a product that would help improve writing abilities.  The result was Grammarly, launched in 2009.  The company is headquartered in San Francisco.  Currently, Penn State, UC Irvine, McMaster University, Alabama State and others use this program to assist their students.  The company accepts sign-ups from individual writers as well.

Grammarly: Customer Feedback & Reviews

Customers at rated Grammarly 3.8 out of 5.  Here are some of their comments:

  • I have tried to reach Grammarly at least 6 times with no response. I was charged twice and this needs to be resolved.
  • I use this for important business communications and it has helped my writing when I do not use Grammarly. I used
  • Grammarly for the seven day trial and then purchased the service. It is very helpful and I like the product. Customer Service has satisfactorily answered my questions in a timely manner.

Here are some other comments from the company's website:

  • Used Grammarly to check website copy for grammar, spelling etc. Didn’t expect much from an automated proofreader, but it’s good. Recommend!
  • Thank you! As a graduate student you have brought my GPA from an A to an A+. I have also won several research grants and scholarships because of your help.
  • Grammarly is an awesome online proofreading tool. I like it. Almost every doc I create, I run through Grammarly.

Reviews at the Sitejabber on Grammarly did not rate the site very highly at 1.7 out of 5.  Here are a few comments:

  • I guess many other people have done a similar test, but I tried throwing some classic text at to find what they thought of it.The results: George Orwell: 1984 - Grammarly gave it 56%. John Steinbeck: The Grapes of Wrath: 59% JRR Tolkein: Lord of the Rings: 68% A. Lincoln: The Gettysburg Address: 12%
  • I cancelled my subscription within the free trial period. They then proceeded to charge my account anyway. Now my account is overdrawn and I have to pay the fees. Thanks I will be walking to and from work. No money for gas this week.
  • This website steals your information and then refuses to contact you when you have a complaint.

Grammarly actually has more fans than not, but some people are not very satisfied with the response from customer service.  Of course, by using a credit card or Paypal you can always stop payments at the other end if there is a problem with Grammarly's customer service.    I am a customer, and over all am satisfied with their service.  My one problem was in transferring out corrected text, not all the corrections were maintained.  This was because I did not do it right, but there was no way to really know this until after I was dinged.  Also, it picks up things that are not errors, but could improve your writing if corrected.  It would be nice if this was made clearer.  Overall, I rate the product a 4 out 5 as a user.

Grammarly: Business Credibility & Trustworthiness

Grammarly has been a member of the Better Business Bureau (BBB) since April, 2012.  Their rating is currently A- (A minus) which is a pretty high rating.  According to the BBB one factor that lowered the rating was the short time the business has been in operation.  Top Ten Reviews lists Grammarly as one of the best sites to learn English grammar.  Universities use this product in their student tutoring centers.  These include University of California Davis, George Mason University, Virginia's junior college system, and many others. 

Grammarly: Website Popularity & Google Ranking

Alexa shows that the site Grammarly has become very popular in India, with over 26% of its users coming from India.  Users from the United States make up 18% of the daily viewers, followed by those from Kenya.  The company is most used from school.  Most of its users have some college education with women slightly outnumbering men.  Compete shows the company with over 300,000 views per day with a ranking of over 3,000 in the United States among websites.  Views typically rise during the school year and drop during the summer months.  Google's Page Rank Tool lists the site at 6/10, a good ranking.

Grammarly: Social Media Presence

Grammarly has a Facebook page with over 330,000 likes.  The site is quite active and has many humorous illustrations.  The company's Twitter page has over 8,000 followers.  Grammarly adds a number of tweets each day.  The site has a page at Google Plus with over 4,000 visitors.  Pinterest has a page from Grammarly.  The page has over 700 followers and is quite busy.  Grammarly also has a blog that can be reached here.  The blog discusses issues with grammar and writing in the modern world.  Grammarly has a very good social media presence.

Grammarly: Website Security & Safety

Grammarly complies with all the requirements to be certified by Truste for its personal information of its customers.  Only information that is needed for subscriptions is kept by the company.  Personal information is not sold by the company to third parties.  Verisign certifies that Grammarly uses the latest in SSL technology to safeguard information passed between locations on the internet.  McAfee also certifies that the site is safe for users. Their certification can be reached here.  Google's Safe Browsing Tool does not report and malware or problems with this site.  Grammarly is hosted on five networks (mostly Amazon).

Grammarly: Pricing & Packages

Here are the prices from some similar grammar checkers.  Not all of these perform the exact same functions as Grammarly, but they will check a document.  Some documents benefit from being exposed to more than one checking program.

Grammarly:  $29.95 monthly or $140 per year

PaperRater:  Free

WhitePaper:  $79.95/year

Other schools have paper reviews that are free, but take several days to get back to the reviewer.  Grammarly is not cheap among instant grammar checkers.  It does offer more than many sites and can link to other programs.  One problem I noted was the site does not clearly distinguish between grammar errors and warnings about writing styles that are not errors, but could be improved.

Grammarly: Shipping Rates & Policies

Grammarly delivers its products over the internet.  There is no shipping involved unless a customer decides to send a letter to the home office in San Francisco. The site has many international customers including those from India, Asia and Africa.  Since the product is sent over the web, international users can access the site without problems.  At this point, more Indians are using the site than United States Citizens.

Grammarly: Payment Methods Accepted

Grammarly accepts four credit cards in payment.  These are Visa, Mastercard, Discover or American Express.  The company also accepts Paypal to pay for monthly subscriptions.  These are the only methods the company accepts from individual accounts.  Business accounts are possible for larger institutions and companies.  Debit cards can be used if they are affiliated with one of the credit cards the company accepts.  International customers can use the product provided they can pay with one of the accepted methods of payment.

Grammarly: Returns, Refunds & Exchange Policy

A member may cancel their subscription at any time.  The subscription should stop at the next billing period.  The company does not refund past months unless there is a documented problem.  If a subscription is renewed, the customer should call customer service with his problem or he can email the company.  Since renewal is automatic, sometimes cancellations and renewals miss each other. The company has different policies for university accounts.  To cancel a customer needs to go to their account page and then select cancel.  If a customer pays for their account by Paypal, they may have to go to Paypal to cancel the account if they subscribed before February 17, 2012. 

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